We ensure 100% customer satisfaction for all our services. However, the refund policy is available to accommodate the customers' concerns. All refund requests will be fulfilled as per the following arrangement:

If a request for refund is made after 12 hours of initial design samples delivery, then you would not be eligible for any refund. No refund request will be entertained if you have posted a revision on any of the initial design samples provided. All refund requests should be communicated to the support department. Brandrums, based on the violation of your user agreement, reserves the right to approve/disapprove your request on an individual case-to-case basis.

A refund will not be applicable, or will be limited, in the following cases:

• You have chosen a special package and the primary design concept has been approved.
• You have demanded revisions.
• The cancellation has been made due to reasons non-related to the company.
• The company has not been contacted for more than 2 weeks of the project.
• The company’s policies have been violated.
• Another company or designer has been approached for the same project.
• The creative brief is lacking in required information.
• A complete design change has been demanded.
• The claim has crossed the given ‘request for refund’ time span.
• The business is closing or changing its name or business.
• Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
• If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, the refund will only be applicable on that particular service and ‘not’ the entire bundle.
• The client will not be entitled to any refunds after 15 days from the date of purchase.
• Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refunds under any circumstances.
• In the case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.