Hard Shoulder
A Scalable Roadside Solution That Increased Partner Engagement by 3x
Client
Hard Shoulder
Duration
6 months
Industry
On-Demand Services
Project Overview
Hard Shoulder redefines emergency assistance by bringing users, providers, dealers, and insurers together in a unified mobile-first platform. Built by TekRevol, the solution ensures safety, speed, and transparency with live GPS tracking, digital compliance, and automated payouts.
Client Brief: Inside the Vision
Vision
Hard Shoulder's founders recognized a critical service gap in the automotive industry. While ride-hailing and food delivery had gone digital, roadside services remained fragmented and offline. Their vision was to empower all stakeholders through one connected platform that prioritized transparency, speed, and trust.
Industry
Mobility / Automotive Services / On-Demand Economy
Requirement
Build a scalable roadside assistance ecosystem covering B2C and B2B use cases.
Services Provided
- Product design
- Mobile app development
- API integrations
- UX research
- Quality assurance
- Deployment support
App Screens
Project Goals
Seamless Booking Experience
Make it effortless for drivers to request tyre fitment, vehicle recovery, or dealer services in just a few taps, ensuring fast response times during emergencies and reducing stress.
Transparent Interactions
Introduce real-time GPS tracking, secure in-app chat, and upfront pricing to eliminate uncertainty, giving users confidence in the service while fostering trust between drivers and providers.
Empowered Providers
Digitize provider onboarding with automated compliance checks, job allocations, and instant payouts, enabling service professionals to focus on efficiency and quality rather than manual administrative processes.
Smarter Oversight
Provide administrators, dealers, and insurers with centralized dashboards for monitoring, dispatch, invoicing, dispute management, and analytics that support both individual users and enterprise partnerships seamlessly.
Navigating Roadblocks
Fragmented Legacy Systems
Shifting roadside services from manual call centers to a unified digital ecosystem integrating vehicle databases, payments, and third-party APIs.
Multi-Role Ecosystem Design
Creating tailored experiences for drivers, providers, dealers, and insurers while maintaining usability, smooth workflows, and platform-wide consistency.
Real-Time Coordination
Ensuring accurate GPS tracking, instant communication, and reliable dispatching to guarantee timely roadside responses during critical emergencies.
Security and Scalability
Safeguarding sensitive personal and financial data while building a robust architecture capable of supporting growth and thousands of concurrent users.
Smart Solutions
Unified Booking System
Drivers can request tyre fitment, recovery, or transport services in just a few taps, eliminating delays and providing a stress-free experience during emergencies.
Real-Time GPS Tracking
Live location updates, ETAs, and in-app communication ensure drivers know exactly when help is arriving, fostering confidence and trust in the service.
Provider Onboarding & Payouts
Automated compliance checks and Stripe-powered instant payouts allow service providers to register, accept jobs, and receive payments without manual processes or delays.
Dealer & Insurer Dashboards
Custom dashboards empower dealers to manage bookings and insurers to dispatch recovery jobs with integrated invoicing, streamlining B2B operations at scale.
Centralized Admin Panel
Administrators get full visibility into platform activity, including pricing, disputes, analytics, and performance tracking, ensuring smooth operations across all roles.
Secure Payments
Built-in Stripe Connect integration delivers safe, transparent, and fast transactions, giving users and providers complete confidence in every payment.
Development Methodology
Discovery & Research
Conducted interviews with drivers, providers, and insurers to map workflows and pinpoint pain points.
UX/UI Design
Built role-specific flows with simple navigation, ensuring providers, users, and dealers could operate without training.
Prototyping & Validation
Developed interactive prototypes to collect early feedback and align with client expectations.
Agile Development
Delivered core modules incrementally, including booking, tracking, payments, and admin oversight while integrating third-party APIs.
Quality Assurance
Tested extensively across iOS, Android, and web to guarantee stability in emergency conditions.
Deployment & Training
Launched apps and admin portals, while providing documentation and knowledge transfer for future scalability.
Technology Stack
Frontend
Backend
Payments & Payouts
APIs & Data
Notifications & Analytics
Navigation
Real-World Impact
40% Faster Response Times
Real-time booking and GPS tracking reduced delays, helping drivers receive roadside assistance more quickly than traditional call-center models.
50% Greater Operational Efficiency
Automated onboarding and compliance significantly shortened provider approval timelines, streamlining workflows and improving service availability.
45% Higher Customer Satisfaction
Transparent pricing, secure payments, and live tracking boosted user confidence and overall satisfaction with the platform.
60% Growth in B2B Partnerships
Dedicated dealer and insurer portals enabled scalable enterprise collaborations, laying the foundation for long-term business growth.
Client Testimonials
"Hard Shoulder has given us a smarter way to handle emergencies. Our customers get the visibility and trust they always wanted, and our providers save hours of manual coordination. It's not just a product. It's a game-changer for roadside services."
Partner Service Provider
Service Provider
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